How last mile delivery management helps restaurants run effective delivery operations

Quick service restaurants (QSRs) are always looking for better ways to enhance their delivery experience and strengthen their new and returning customer base. They need clear visibility on their delivery operations team to measure its efficiency. Lack of real-time visibility on the delivery agents, manual job allocation, late deliveries, and increased delivery costs are the top challenges restaurants combat while streamlining their delivery process. By leveraging a robust last mile delivery software, restaurants can make on-time deliveries and expand their customer coverage area.

How last mile delivery management helps restaurants run effective delivery operations


Also read - Last mile delivery and hyperlocal delivery- Key differences


Benefits of last mile delivery management solution for restaurants


Let’s take a look at different ways in which restaurants can effectively run delivery operations using last mile delivery software.


1) Real-time tracking of delivery agents


The software offers real-time visibility on the delivery agents, which helps monitor their productivity. Managers can communicate with the agents in real-time and get live alerts about task updates. Restaurants can even improve their business by tracking missing and incorrect orders. A last mile delivery software also filters incomplete or wrong addresses, adds missing fields, and provides the right addresses with geocoding. This improves the volume of total deliveries and delivery time.


2) Advanced analytics


Along with improving delivery operations, a last mile delivery platform also offers advanced analytics that helps restaurants take crucial business decisions. It provides them with in-depth data, including delivery staff availability, customer demographics, traffic conditions in the delivery areas, number of deliveries planned for other stores, and more. Restaurants can study these insights and plan their business expansion of opening new stores in locations with more potential.


3) Scaling business


Restaurants can leverage advanced analytics and scale their business and open more chains at a faster rate. The data also provides insights on how a particular branch is performing and helps to identify its shortcomings and loopholes if any. Moreover, restaurants can compare their performance with other branches and improve their business processes to become more profitable.


4) Customer engagement


Restaurants can even allow customers to pick a preferred time slot or choose from available slots. They can offer multiple payment options to the customers using a card, cash, wallet, etc. The software also helps to strengthen customer engagement by providing them with special offers and loyalty announcements.


Final thoughts


Last mile delivery platforms help quick service restaurants scale their business and optimize their delivery orchestration.


Dista, an AI-enabled location intelligence platform that offers business solutions like last mile delivery, logistics management, and more. Are you looking for any business solutions?