Dista Food is an end-to-end platform that connects kitchen management systems and delivery riders, making the lives of store managers and delivery riders easy. It offers a web console view for supervisors and a dedicated app for delivery riders for better visibility and productivity, respectively.
Food delivery management architecture
Automated rider assignment
Auto and manual rider assignment to orders as per the availability
Intelligent tradezone management
Define and redefine your tradezone for better deliverability and serviceability
Get ‘steaming’ live updates on food orders with ETA via SMS, Whatsapp, etc.
Robust mobile rider app
Super light, easy to download, and battery-friendly mobile app
View all your riders with status updates in real-time
Get in-depth insights on tradezones, orders, and riders in real-time
The order management dashboard showcases a summary of job status (created, canceled, delayed, etc.) and details like asset name, delivery time, address, order amount, and customer name, among others.
With Dista Food, restaurant managers can search multiple stores by name and create new ones by adding the latitude and longitude details. There is a list view and map view to check all the restaurants and their details like city, state, country, and contact information.
Supervisors can access delivery rider data with a dashboard displaying details like rider name, unique ID, and capacity etc. View real-time status of your own and third party riders.
Our delivery management software offers a range of reports that helps restaurant managers make key strategic decisions related to capacity management. They provide deeper insights into the daily operations of the delivery agents, right from order allocation to order delivery.
Order deviation report
The report displays deviations made by the rider to deliver a particular order and showcases them in the form of delta KMs.This helps supervisors keep a tab on rider productivity and get an idea of delayed or missed deliveries.
The order status dashboard offers a quick view of order status along with details like store name, store code, order number, assign time, pick up time, etc. It gives a detailed view of all orders in a defined date range.
The management report offers an overall view of orders at different levels (country, franchise, etc). It helps restaurant managers check outlet performance by leveraging data like the percentage of orders delivered in less than 30 minutes, over 40 minutes, delivered outside 500 m, etc.
Rider productivity report
It showcases individual rider productivity and displays store name, rider name, rider ID, checkin, and checkout time. This helps supervisors get a detailed insight on rider productivity and enables better resource management.
Order count dashboard
The report offers a detailed view of third-party vendor count. It has details like the vendor’s name, delivery orders, created orders, assigned, and delivered orders.
Store performance and customer satisfaction
It showcases critical actionable metrics like speed score, integrity metrics, and delivery metrics with multiple filters. This helps the store team to improve delivery SLA and understand peak time performance. Get deeper insights into statistics within a selected time period to better understand ‘time of the day’ in your business and take steps to optimize operations.
Hierarchy is crucial, and it dictates the level of access to information and changes within an organization. For complex and big QSRs, the number of users, administrators, and supervisors can be vast and tricky. With Dista Food, you can define the level of access right from user creation to vendor creation to customizing and sharing reports. Ensure all relevant departments get the pertinent information they need access to and protect sensitive information.
Dista delivery rider mobile app
The dedicated Dista delivery rider app enables them to receive automated jobs and contextual alerts (nudges) from the system to optimize their daily operation. It helps improve driver navigation by offering the shortest or fastest routes by leveraging route optimization features. All the essential information on ongoing jobs and completed jobs are available at their fingertips with one-tap navigation.
Challenges in food delivery management
For field executives
Slower response time due to lack of reliable communication system between field service agents and supervisors
Lack of mobile workforce management software leading to duplicate entries and data loss
Lower first-time fix rate due to ineffective work order allocation
Tracking and maintaining SKUs in the field
Inability to address challenges in real-time due to lack of a knowledge base portal
Manual job allocation leading to overlapping events and unavailability of time slots
Lack of historical data to measure field executive performance
Manual processes leading to scheduling and routing conflicts
Heavy reliance on paperwork for work order management
Lack of system to record attendance and expenses
TAT from service requests raised to closure is quite high
No way for customers to select preferred time slots for service requests
Absence of an app or module for cancellation and rescheduling of service requests
Inability to view real-time updates and ETA of service representatives
Lack of a platform to upload feedback, reviews on social media channels and process payments
Why Dista Service
Smart work order allocation to increase field executive productivity
A one-stop app for managing field operations, right from service requests to receipt generation
A true paperless field force automation software to manage all field operations
Connect with experts and supervisors for effective resolution of service requests
Carry inventory details within the app for easy service
Get optimal route suggestions via the app to reduce travel time and distance
Get instant notifications on service requests via geographies
Track and monitor performance
ETA and real-time tracking of field service agents
Complete visibility on field operations
Create, manage, and view work orders instantly along with live status updates
View and manage field executives’ track record and performance via a single platform
Central system to manage field service agents’ attendance and expenses
Single platform for customers to check ETA and status updates on open service requests
Strategize business enhancement
Area definition and analysis of potential leads
Improve Net Promoter Score (NPS) with better TAT, first-time fix rates, and customer service
Machine learning (ML) engines for resource forecasting and planning
Lower onboarding costs, enhanced adoption and lesser technical disruptions
Get customized reports to make informed decisions. Use them to define departmental and operational strategies
Use Dista app to view and leverage customer feedback for improving customer experience and consumer service
Our food delivery platform offers a ton of delivery metrics that can help QSRs and full-service restaurants make strategic business decisions. The manager web view provides a dashboard with delivery insights such as orders completed, pending, delayed, and more. They can view all delivery rider data in one place with their details like rider name, unique rider ID, mobile number, and more.
Dista Food provides a wide range of reports, right from driver productivity to store-wise performance. Order deviation report, job count report, management report, rider dashboard, user management report, and some of the critical reports offered by our food delivery management system.
Dista Food allows manual as well as auto allocation of orders to delivery agents. Dista will allocate orders to either your own delivery agents or third-party players. Our tool is efficient at striking a balance and managing all delivery options simultaneously and smoothly.