Dista Food

A complete solution for food delivery management and rider orchestration

Deliver within SLA

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Stores
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Customers
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Uptime

Dista Food is an end-to-end platform that connects kitchen management systems and delivery riders, making the lives of store managers and delivery riders easy. It offers a web console view for supervisors and a dedicated app for delivery riders for better visibility and productivity, respectively.

Food delivery management architecture

Key features

Automated rider assignment

Auto and manual rider assignment to orders as per the availability

Intelligent tradezone management

Define and redefine your tradezone for better deliverability and serviceability

Live updates

Get ‘steaming’ live updates on food orders with ETA via SMS, Whatsapp, etc.

Robust mobile rider app

Super light, easy to download, and battery-friendly mobile app

Real-time visibility

View all your riders with status updates in real-time

Detailed insights

Get in-depth insights on tradezones, orders, and riders in real-time

Key differentiators

Location

AI and ML

Mobile optimized

Uberization

Security

Accessible data

Why Dista Food?

Let’s take a look at the core offering of our food delivery platform. Dista Food offers a web view for supervisors to track rider performance and monitor productivity. Meanwhile, the dedicated rider app enables riders to plan their deliveries and offer real-time updates.

Order management

The order management dashboard showcases a summary of job status (created, canceled, delayed, etc.) and details like asset name, delivery time, address, order amount, and customer name, among others.

Restaurant management

With Dista Food, restaurant managers can search multiple stores by name and create new ones by adding the latitude and longitude details. There is a list view and map view to check all the restaurants and their details like city, state, country, and contact information.

Restaurant Management
Adding a store is easy and lets you assign access levels right up to the serviceable tradezone.
Rider Management
View all your and third party riders along with their status in real-time. You can also switch to list view, a tabular approach to view your team and orders.

Rider management

Supervisors can access delivery rider data with a dashboard displaying details like rider name, unique ID, and capacity etc. View real-time status of your own and third party riders.

Report management

Our delivery management software offers a range of reports that helps restaurant managers make key strategic decisions related to capacity management. They provide deeper insights into the daily operations of the delivery agents, right from order allocation to order delivery.

Order deviation report

The report displays deviations made by the rider to deliver a particular order and showcases them in the form of delta KMs.This helps supervisors keep a tab on rider productivity and get an idea of delayed or missed deliveries.

Order status

The order status dashboard offers a quick view of order status along with details like store name, store code, order number, assign time, pick up time, etc. It gives a detailed view of all orders in a defined date range.

Management report

The management report offers an overall view of orders at different levels (country, franchise, etc). It helps restaurant managers check outlet performance by leveraging data like the percentage of orders delivered in less than 30 minutes, over 40 minutes, delivered outside 500 m, etc.

Rider productivity report

It showcases individual rider productivity and displays store name, rider name, rider ID, checkin, and checkout time. This helps supervisors get a detailed insight on rider productivity and enables better resource management.

Order count dashboard

The report offers a detailed view of third-party vendor count. It has details like the vendor’s name, delivery orders, created orders, assigned, and delivered orders.

Store performance and customer satisfaction

It showcases critical actionable metrics like speed score, integrity metrics, and delivery metrics with multiple filters. This helps the store team to improve delivery SLA and understand peak time performance. Get deeper insights into statistics within a selected time period to better understand ‘time of the day’ in your business and take steps to optimize operations.

User management

Hierarchy is crucial, and it dictates the level of access to information and changes within an organization. For complex and big QSRs, the number of users, administrators, and supervisors can be vast and tricky. With Dista Food, you can define the level of access right from user creation to vendor creation to customizing and sharing reports. Ensure all relevant departments get the pertinent information they need access to and protect sensitive information.

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Dista delivery rider mobile app

The dedicated Dista delivery rider app enables them to receive automated jobs and contextual alerts (nudges) from the system to optimize their daily operation. It helps improve driver navigation by offering the shortest or fastest routes by leveraging route optimization features. All the essential information on ongoing jobs and completed jobs are available at their fingertips with one-tap navigation.

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Challenges in food delivery management

For riders

???

  • Unoptimized routes affecting delivery SLAs (real-time directions, automated rider lifecycle)

  • Lack of real-time updates on orders

  • Absence of dynamic routing to provide quickest or shortest routes

For restaurant managers

OrdersStatusRidersUpdated 30 mins agoUpdated 18 mins agoUpdated 40 mins agoUpdated 27 mins agoUpdated 14 mins agoAssignAssignAssignAssign

  • Establishing of tradezones quite cumbersome

  • No option to track customer satisfaction scores

  • No real-time visibility on the delivery agents

  • Manual order allocation

  • Need of updating delivery perimeters as per season or time

For business leaders

+ Add store

  • Lack of intelligent MIS for informed decision making

  • No insights into customer profiles

  • Lack of customer profiles hampering promotional and loyalty programs

  • No MIS on rejected orders outside tradezones
???

For riders

  • Unoptimized routes affecting delivery SLAs (real-time directions, automated rider lifecycle)

  • Lack of real-time updates on orders

  • Absence of dynamic routing to provide quickest or shortest routes
OrdersStatusRidersUpdated 30 mins agoUpdated 18 mins agoUpdated 40 mins agoUpdated 27 mins agoUpdated 14 mins agoAssignAssignAssignAssign

For restaurant managers

  • Establishing of tradezones quite cumbersome

  • No option to track customer satisfaction scores

  • No real-time visibility on the delivery agents

  • Manual order allocation

  • Need of updating delivery perimeters as per season or time
+ Add store

For business leaders

  • Lack of intelligent MIS for informed decision making

  • No insights into customer profiles

  • Lack of customer profiles hampering promotional and loyalty programs

  • No MIS on rejected orders outside tradezones

Dista Food benefits

Operate with efficiency

  • Integrate with leading POS systems to smoothen transaction processes

  • Establish trade zones manually or use Dista Food to define grids

  • Easy integrations with several Delivery as a Service (DaaS) players

  • Effectively leverage the app for using a hybrid model (DaaS + own riders)

  • Leverage bulk upload to update data on riders, stores, etc.

  • Manage all stores centrally with the store management module

  • Dedicated driver management dashboard for creation, status updates, etc.

Monitor with visualization

Performance report Q3

  • Live order updates via SMS, Whatsapp, and other channels

  • Real-time updates on riders and their status

  • View rider performance and refine your process for better efficiency

  • Get detailed customizable reports and assign role-based access

  • View performance metrics on riders and orders w.r.t. delivery time, distance traveled, etc.

  • Define and refine delivery metrics with order deviation reports

  • Look at order and rider heatmaps to plan for resources and stores better

Strategize business enhancement

Live status

  • In-depth insights to enable business expansion, staffing changes, etc.

  • Leverage data to build and refine your customer profile

  • Understand your customers better to implement loyalty programs

  • Cast a wider delivery net and increase profitability

  • Unearth patterns from our customizable and detailed reports

  • Share key insights with relevant departments to coordinate on key initiatives

  • Enrich customer experience, increase loyalty and profitability

Dista Food benefits

Operate with efficiency

  • Integrate with leading POS systems to smoothen transaction processes

  • Establish trade zones manually or use Dista Food to define grids

  • Easy integrations with several Delivery as a Service (DaaS) players

  • Effectively leverage the app for using a hybrid model (DaaS + own riders)

  • Leverage bulk upload to update data on riders, stores, etc.

  • Manage all stores centrally with the store management module

  • Dedicated driver management dashboard for creation, status updates, etc.
Performance report Q3

Monitor with visualization

  • Live order updates via SMS, Whatsapp, and other channels

  • Real-time updates on riders and their status

  • View rider performance and refine your process for better efficiency

  • Get detailed customizable reports and assign role-based access

  • View performance metrics on riders and orders w.r.t. delivery time, distance traveled, etc.

  • Define and refine delivery metrics with order deviation reports

  • Look at order and rider heatmaps to plan for resources and stores better
Live status

Strategize business enhancement

  • In-depth insights to enable business expansion, staffing changes, etc.

  • Leverage data to build and refine your customer profile

  • Understand your customers better to implement loyalty programs

  • Cast a wider delivery net and increase profitability

  • Unearth patterns from our customizable and detailed reports

  • Share key insights with relevant departments to coordinate on key initiatives

  • Enrich customer experience, increase loyalty and profitability

See the platform in action!

FAQs

1) What are the key delivery metrics offered by Dista Food?

Our food delivery platform offers a ton of delivery metrics that can help QSRs and full-service restaurants make strategic business decisions. The manager web view provides a dashboard with delivery insights such as orders completed, pending, delayed, and more. They can view all delivery rider data in one place with their details like rider name, unique rider ID, mobile number, and more.

2) What are the reports generated from the Dista Food system?

Dista Food provides a wide range of reports, right from driver productivity to store-wise performance. Order deviation report, job count report, management report, rider dashboard, user management report, and some of the critical reports offered by our food delivery management system.

3) Are orders assigned to riders manually or automatically?

Dista Food allows manual as well as auto allocation of orders to delivery agents. Dista will allocate orders to either your own delivery agents or third-party players. Our tool is efficient at striking a balance and managing all delivery options simultaneously and smoothly.

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