Doorstep banking is a concept in which banking services are provided at the premises of a customer. There is a rising demand for getting banking and insurance services at home or office. Doorstep services include new account opening, cheque, forex, cash pickup / delivery, insurance and investment advisory, KYC documentation and other services. Doorstep banking has become a vital customer experience factor for the BFSI industry
Dista’s doorstep banking software empowers banks, financial services and insurance companies to provide a seamless doorstep experience for their customers with an mobile friendly, flexible and customizable AI enabled banking platform
Problems solved by doorstep banking software
- Manual capture of customer data with end of the day logging
- Communication lag with no real time updates
- Heavy paperwork and delays in approvals, processing and onboarding
- Missed opportunities and lower conversions
Benefits of doorstep banking
Cost effective doorstep banking
Improved customer retention
Live tracking of field agents
Paperless operations and higher SLA compliance
Features of doorstep banking software
Digital onboarding
Swiftly onboard customers on the fly with tablet based account opening, KYC documentation and photo scan powered by auto populated forms and wizard based workflows
Paperless banking
Scan documents, upload files, capture photos and ID cards, with handheld devices
Appointment booking
Ensure lesser number of visits with preferred time slot selection, document checklists
Digital payments
Offer variety of payment options with card, cash, wallets etc with instant receipts and OTP based transactions
Fraud detection
Minimize frauds by secure biometrics, OTP based handovers, time stamping of all artifacts as well as location based check-ins
Smart scheduling
Automatically allocate jobs to 'runner boys' based on proximity, availability and skills
Capacity management
Intelligent capacity management of field agents with auto calculation based on primary zone, jobs, availability, leaves, backfill and overbooking
Attendance and leaves
In-app leave management for field inspectors with single-click approvals
Flexible workforce management
Hybrid workforce management for own, contract, third party agents using web console to feed data