A non-banking finance company (NBFC), regulated by the Reserve Bank of India distributes small loans that begin at Rs. 2,000 (about $44) to poor borrowers in the remotest parts of India so they can start and expand simple businesses and increase their incomes. The company’s mission is to provide financial services to the economically weaker sections.
Working on a community lending model, the Indian microfinance company wanted to increase business penetration in rural areas as well as get complete visibility into the operation of its field force. The NBFC had no visibility into the activity of its field workforce managers in the field. Multiple follow-ups , longer reporting times, manual processes and other such challenges made this task painful.
Dista’s field force management software was customized to streamline the NBFC’s processes and improve field productivity.