Pharmacy Chain Orchestrates its Hyperlocal Delivery Operations Using Dista

Value Delivered

600+
self and DaaS riders managed
100K+
of orders fulfilled per month pan-India
75%
monthly deliveries managed

Background

Wellness Forever wanted a delivery orchestration system to streamline their complex hyperlocal delivery model. Dista’s delivery management system (DMS) helped the popular pharmacy chain to fulfill lakhs of medicine deliveries per month and meet SLAs.

Challenges

Wellness Forever found it challenging to track and optimize their hyperlocal deliveries owing to multiple fulfillment points and large order volumes. They also wanted to manage third party delivery agents and reduce delivery costs.

Solution

  • Auto allocated orders to the right delivery agent (self & DaaS) thereby, improving the delivery efficiency.

  • Enabled customers to choose a preferred delivery slot and check live ETAs of delivery agents.

  • Provided route optimization for delivery agents for delivery SLA adherence with optimal staff.

  • Improved supply chain management with multiple delivery

Highlights

  • Onboarded over 220 stores with Dista

  • Increased total delivery volume

  • Enhanced delivery experience

  • Intelligent order allocation
See How Enterprises Leverage Location Intelligence with Dista
Edit Content
Wellness Forever

“Dista Deliver enabled us to orchestrate our complex hyperlocal delivery ops. We leveraged their robust hybrid model for 600+ self and DaaS riders. They helped us fulfill over 1.2 lakh orders/month pan India across 300 stores.”

Anirban Chakraborti

Anirban Chakraborti

E-business and Omnichannel Platforms Head, Wellness Forever

My Diagnostic

“Dista Deliver helped us manage and track over 1000 orders daily. Besides real time auto allocation and live tracking, Dista resolved one of the critical pain points by creating dashboards that offer a real-time analytics view.”

Vikas Gupta

Vikas Gupta

Co-founder, MyDiagnostics