Success Story

North American telecom company increases worker productivity, improves customer experience with Dista’s mobile workforce management solution

A leading North American telecom player wanted to ensure the best experience for their 4 million+ customers while maintaining peak worker productivity. It improved its business performance by empowering its field force with top-notch field service management technology solutions thus improving overall customer experience.

With a wide coverage area, their 1500+ field workforce struggled to respond quickly to service requests, often making unnecessary trips, and taking a long time to complete jobs. They were facing major hurdles in servicing their customers by way of frequent business disruptions due to lack of information available to technicians and field force.

Dista’s field service management software helped the telecommunications company to not only improve it’s mobile workforce productivity through smart scheduling and workorder management, but also helped them extend their service to other players.

 

Solution highlights:

  • Pan Mexico deployment of optimized field operations
  • Automated work order management
  • Intelligent job assignment based on availability, skill, location,and workload
  • Route optimization with ETA
  • Custom alerts and notifications

 

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