Pharmacy chain orchestrates its hyperlocal delivery operations using Dista

A fast-growing lifestyle pharmacy retail chain with 100+ stores across India also provided home delivery of medicines with dedicated as well as third party delivery agents. They wanted to create a last mile delivery system which could orchestrate its hyperlocal deliveries.

Using Dista they have developed a robust, scalable and secure medicine delivery software. They have been able to optimize their delivery function and derive insights from their massive set of data to enhance customer satisfaction.

Solution highlights:

  • Streamlined dispatch and routing by implementing centralized, automated dispatch at cluster level

  • Defined end to end delivery hierarchy including own, contracted, third party delivery agents and courier services

  • Improved fulfilment by inventory check and order split between stores and warehouse

  • Optimized routes and capacity management to deliver more with existing resources

  • Medicine envelope verification by scanning at every pick-up and drop point

  • Embedded live tracking, ETA alerts with proof of delivery and feedback capture

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