A fast-growing lifestyle pharmacy retail chain with 100+ stores across India also provided home delivery of medicines with dedicated as well as third party delivery agents. They wanted to create a last mile delivery system which could orchestrate its hyperlocal deliveries.
Using Dista they have developed a robust, scalable and secure medicine delivery software. They have been able to optimize their delivery function and derive insights from their massive set of data to enhance customer satisfaction.
- Streamlined dispatch and routing by implementing centralized, automated dispatch at cluster level
- Defined end to end delivery hierarchy including own, contracted, third party delivery agents and courier services
- Improved fulfilment by inventory check and order split between stores and warehouse
- Optimized routes and capacity management to deliver more with existing resources
- Medicine envelope verification by scanning at every pick-up and drop point
- Embedded live tracking, ETA alerts with proof of delivery and feedback capture