Traditionally, efficiently delivering world class field service has been a challenge due to managing various field workers, variables, work order categories and complex requests. Field service management software helps you to leverage mobility, cloud and AI to furnish a delightful customer experience characterised by fast, connected and intelligent field service.
Dista field service management software helps field service organizations to boost first-time resolution with comprehensive field service automation for service dispatchers, mobile technicians, and service managers.
Powered by AI-enabled scheduling and route optimization, detailed work order management, inventory integration, team collaboration and more, we help progressive field service organizations to deliver great customer service with agility, efficiency and ease of field service operation.
Problems solved by field force management software
- Legacy field service solutions that still rely on paper, and email
- Poor field technician productivity due to the need for frequent office visits
- Diminished field service efficiency due to duplicated data entry and errors
- Low field service technician morale due to angry and frustrated customers
- Inability to integrate with other enterprise systems resulting in siloed operations and duplicate effort
Benefits of field force management software
Higher field technician productivity with better first time resolution rate
Ease of appointment booking with preferred time slot selection
Greater transparency of field service operations
Increased customer satisfaction due to reduced turnaround time
Looking to transform your field force management?
Features of field force management software
Field service operations set-up
Data driven insights to power your field service operations such as hub/location selection, customer density, clustering, workforce estimation, inventory forecasting and more
Work order management
Create, schedule, execute, manage, monitor, and automate any customer field service requests and capture vital customer feedback using a mobile device or laptop.
Intelligent scheduling & dispatch
Allocate the right field technicians to the right job every time based on multiple criteria.
Dynamic routing
Guide your field workforce to reach their destinations on-time and cover more visits per day.
Instant alerts
Give field technicians and customers full visibility with real time updates and access to job status.
Preferred time selection
Allow customers to mention preferred day and time or select from available time slots for field service jobs.
Live tracking
Monitor your field technicians in real-time out in the field.
Integration
Connect seamlessly with other enterprise systems such as ERP, CRM, order management, ticketing tools etc.
Attendance & monitoring
Utilize geo-fencing to check for false check-ins, route deviation, and navigation assistance.
Address verification
Verify addresses and decide serviceable areas through geotagging.
User experience
Modern intuitive UI/UX with multi-device compatibility, security, and user adoption.
Business continuity
Reduce technical disruptions with offline mode and battery-friendly app.
