Field Service Management Software

Field service management software for mobile workforce

Traditionally, efficiently delivering world class field service has been a challenge due to managing various field workers, variables, work order categories and complex requests. Field service management software helps you to leverage mobility, cloud and AI to furnish a delightful customer experience characterized by fast, connected and intelligent field service.

 

Dista field service management software helps field service organizations to boost first-time resolution with comprehensive field service automation for service dispatchers, mobile technicians, and service managers.

 

Powered by AI-enabled scheduling and route optimization, detailed work order management, inventory integration, team collaboration and more, we help progressive field service organizations to deliver great customer service with agility, efficiency and ease of field service operation

Problems solved by field service management software

  • Legacy field service solutions that still rely on paper, and email
  • Poor field technician productivity due to the need for frequent office visits
  • Diminished field service efficiency due to duplicated data entry and errors
  • Low field service technician morale due to angry and frustrated customers
  • Inability to integrate with other enterprise systems resulting in siloed operations and duplicate effort

Benefits of field service management software

Higher field technician productivity with better first time resolution rate

Ease of appointment booking with preferred time slot selection

Greater transparency of field service operations

Increased customer satisfaction due to reduced turnaround time

Features of field service management software

Field service operations set-up

Data driven insights to power your field service operations such as hub / location selection, customer density, clustering, workforce estimation, inventory forecasting and more

Work order management

Create, schedule, execute, manage, monitor, and automate any customer field service requests and capture vital customer feedback using a mobile device or laptop

Intelligent scheduling & dispatch

Allocate the right field technicians to the right job every time based on multiple criteria

Dynamic routing

Guide your field workforce to reach their destinations on-time and cover more visits per day

Instant alerts

Give field technicians and customers full visibility with real time updates and access to job status

Preferred time selection

Allow customers to mention preferred day and time or select from available time slots for field service jobs

Live tracking

Monitor your field technicians in real-time out in the field

Integration

Connect seamlessly with other enterprise systems such as ERP, CRM, order management, ticketing tools etc.

Attendance & monitoring

Utilize geo-fencing to check for false check-ins, route deviation, and navigation assistance

Address verification

Verify addresses and decide serviceable areas through geotagging

User Experience

Modern intuitive UI/UX with multi-device compatibility, security, and user adoption

Business continuity

Reduce technical disruptions with offline mode and battery-friendly app

Looking to transform your field service management? Explore Dista
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