Dista has rolled out a new Nudge feature for its mobile app in its latest update. The feature sends smart notifications to field agents on the road to complete their tasks more effectively and efficiently.
Need for Nudge
Organizations with a field force aim to get the best out of their field agents to achieve better business outcomes. This requires a combination of the system recommending the best actions in the field, communicating effectively and promptly to the field agent, and finally, the field agent executing them. Companies need systems to enable the first two steps, and that is where the nudge framework fits in.
What is Nudge?
Business use cases for Nudges
How does Nudge work?
Customers from various industries using Dista’s app to manage their field and delivery services can use Nudge to garner the desired action from their agents on the field. For example, a company from the BFSI sector has several recovery agents and other bank representatives on the field on a daily basis. With the latest update, managers can send a notification to agents, prompting them about a nearby task or an additional assignment they can finish while they are in a particular area.